Terms and Conditions

Swim2Swim Ltd Pool rules, terms and conditions

Pool rules

Please remove shoes and socks prior to entering the changing rooms.

Please do not take prams or pushchairs into the changing areas.

Do not enter the pool hall until a Swim2Swim team member is present and has invited swimmers on to pool side.

Apart from water in plastic bottles, no other food or drink is permitted within any of the pool buildings.

All children should be encouraged to shower and go to the toilet prior to entering the pool.

Please remove shoes and socks prior to entering the changing rooms.  

Please do not take prams or pushchairs into the changing areas.

Do not enter the pool hall until a Swim2Swim team member is present and has invited swimmers on to pool side.

Apart from water in plastic bottles, no other food or drink is permitted within any of the pool buildings.  

Encourage children to shower and go to the toilet prior to entering the pool.

All nappies and aqua nappies must be taken home and not left at the pool, put down the toilet or in the sanitary bins.  Bags are provided

Swimming hats are not compulsory however hair should be tied up 

Ensure children are wearing well fitted one-piece costumes; no bikinis

No running is allowed throughout the building, pool side or car park.

Parents are required to stay on site during lessons; children cannot be left unaccompanied. 

Parents to spectate in the viewing room, not poolside (unless at You Fit)

No smoking, vaping or e-cigarettes permitted

About our lessons

Each lesson is 30 minutes, each term is 12/13 weeks;  4 terms per year. Term dates are on the website. 

We aim to maintain a ratio of 4:1, a maximum of 8 children in a class.  Swim2Swim reserve the right to increase this number on occasions; this is the exception and not the norm.

Due to the nature of adult and child classes, as in 1:1 supervision, we limit of 12 adults in a class.  

Teachers are water based as required, at times it is beneficial to teach on poolside / a combination of both.  

Swim2Swim aim to provide continuity by providing the same swimming teacher/s, however Swim2Swim reserves the right to change teachers at short notice if required.

Changing rooms

To comply with safeguarding, adhere to this:  https://swim2swim.com/about-us/changing-room-policy

Pool Hall

Do not enter the pool hall unless a Swim2Swim team member is present and has invited swimmers on to pool side.

Swim2Swim are responsible for your children and their safety during their lesson, you are responsible for them before and after the lessons; this includes on poolside, throughout the building and in the car park.

Viewing room 

We acknowledge viewing rooms can be busy, to make the spectating experience as comfortable as possible we ask for the sound on electronic devices to be on silence or headphones to be used. 

Please supervise your children, be respectful to others and free up chairs if possible giving adults priority. 

Payment and refund policy

Payment is required by the due date; no refunds will be given.  

Spaces are not secure until payment has been received.

Credits or refunds are not provided for holidays, relocating, childhood illnesses e.g. chicken pox, coughs and colds.  

In exceptional circumstances a credit (for the following term) will be considered for significant, one-off medical reasons e.g. broken limbs, operations etc.  Any requests must be made in writing in advance of the absence. Refunds or credits will not be provided for periods of self-isolation due to covid-19.

Missed lessons

Payment is made in advance for the full term and no refunds or credits are given for any missed weeks.

Code of conduct

Any threatening or aggressive behaviour towards a Swim2Swim team member or any other individual on any of our sites, by phone or any other means, will not be tolerated. Anyone not adhering to this will be asked to leave and not return; no refunds or credits will be given in these circumstances. 

Photography

You Fit Health Club is a public pool and there is a STRICT no photo policy.  This must be adhered to.

Britannia Pool and Primrose Pool are private pools and Swim2Swim acknowledge that you may want to take an occasional photo of your child during their swimming lesson, for your family photo collection.  

If you take a photo of your child, it must be your child only.  If there is any chance that other children will be in the photo please ask for their parents’ consent, for many reasons they may not want this.  If in doubt, do not take the photo.

Please respect all decisions

We strongly advise against the publication of such photos on the internet and/or social media. 

Strictly NO use of camera’s, or any device with a camera, is permitted by poolside/in the changing rooms.

Pool closures and cancellations

Lessons are only cancelled in exceptional circumstances; you will be notified by email and/or text message.  

If a lesson or pool is closed or cancelled for a reason within our control e.g. plant room failure, heating or chemical malfunction a catch-up lesson or credit will be provided.

No refunds or credits will be provided for cancellations beyond our control e.g. power cuts, adverse weather conditions, bad traffic/road closures, disasters/terrorism/war, and pandemics or any another act of god, no refunds or credits will be provided.

Medical information

Parents must provide details about any medical issues, including if children have an educational plan at school; this will enable the Swim2Swim team to best support your children.  Where there is a medical condition, you must seek advice from a medical professional to ensure swimming is advisable.

For health and safety reasons, please do not bring your child into the pool for 48 hours after suffering from vomiting and/or diarrhoea

Behaviour

Safety is of paramount importance and Swim2Swim reserve the right to ask anyone to leave the lesson, poolside or Swim School at any time if they feel that the behaviour is unreasonable or unsafe; no refunds will be issued in these circumstances.

Award scheme

Swim2Swim use the Swim England award scheme.  Badges are awarded after 12 hours of lessons (24 weeks);  Parents/carers order badges/certificates direct from Swim England using codes provided and they cost £4 including postage. (correct price October 2022) 

Liabilities

Swim2Swim does not accept responsibility for any loss or damage to persons or property, including property left on site or personal injury or fatality at the pool, within the premises or in the car park.  

Swim2Swim reserve the right to change any of the above terms and conditions, without prior notice.